Keep Emails Out of Your Junk Folder

How to safelist emails.

Making sure emails are delivered to your inbox, also know as safelisting or whitelisting, ensures that you never miss a message because it lands in a spam or junk folder. That’s why it’s important to mark messages from senders you trust as “Not Junk” or “Not Spam.” Below are ways to do that in popular email applications.

Gmail

Gmail

To add the sender to your Contacts:

  1. Select the email to open it
  2. Rest your cursor over the From address
  3. Select Add to Contacts

If the email ends up in your Spam folder:

  1. Select the email to open it
  2. Choose: Report not spam
Apple iOS Mail

Apple iOS Mail

To add the sender to your Contacts:

  1. Select the email to open it
  2. Press the From address
  3. Select the arrow next to the From
  4. Choose Create New Contact
  5. Press Done

If the email ends up in your Junk folder:

  1. Select the email to open it
  2. Press the arrow at the bottom
  3. Select Mark as Not Junk
Outlook

Outlook

To add the sender to your Safe Senders List:

  1. Select the email to open it
  2. On the Message tab, select Junk > Never Block Sender

If the email ends up in your Junk Email folder:

  1. Select the email to open it
  2. On the Message tab, select Report Message > Not Junk
  3. If a ‘Report as not junk?’ popup appears, select Report
  4. Back on the Message tab, select Junk > Never Block Sender
Apple macOS Mail

Apple macOS Mail

To add the sender to your Contacts:

  1. Select the email
  2. Rest your cursor over the From address
  3. Select the down arrow and choose Add to Contacts

If the email ends up in your Junk folder:

  1. Select the email
  2. Click Move to Inbox
Outlook

Outlook (Office 365)

To add the sender to your Contacts:

  1. Select the email to open it
  2. Rest your cursor over the From address
  3. Select More Options (three dots)
  4. Click Add to Contacts then Create

If the email ends up in your Junk Email folder:

  1. Select the email to open it
  2. Press Not Junk > Not Junk
  3. Press the Report button to Report as Not Junk
Samsung

Samsung Mail

To add the sender to your Contacts:
  1. Select the email to open it
  2. Press the From address
  3. Select Add to contacts
  4. Click Create Contact then Save

If the email ends up in your Spam folder:

  1. Select the email to open it
  2. Press More options (three dots)
  3. Select Remove from Spam
Thunderbird

Thunderbird

To add the sender to your Address Book:

  1. Select the email to open it
  2. Click the From address
  3. Select Add to Address Book

If the email ends up in your Spam folder:

  1. Select the email to open it
  2. Press Junk
  3. Then select the Not Junk button
Yahoo

Yahoo

To add the sender to your Contacts:

  1. Select the email to open it
  2. Rest your cursor over the From address
  3. Select Add to Contacts then Save

If the email ends up in your Spam folder:

  1. Select the email to open it
  2. Then click Not Spam
AOL Mail

AOL Webmail

To add the sender to your Contacts:

  1. Select the email to open it
  2. Click on the From address
  3. Select Add Contact.
  4. Enter a value in the First Name and Last Name fields
  5. Click the ADD CONTACT button to save.

If the email ends up in your Spam folder:

  1. Select the email to open it
  2. Click the OK (“Not Spam”) button.